Welcome to the Terms & Conditions for purchasing flower arrangements and related products from our online Flower Delivery Dartmouth Park service. These Terms & Conditions govern your use of our website and your purchases as a customer located in Dartmouth Park and surrounding areas. By placing an order with us, you agree to be bound by these conditions. Please read them carefully before proceeding with any purchase.
These Terms & Conditions outline the legal agreement between you (the customer) and our business for any orders of flowers, plants, or associated gifts made via our online Flower Delivery Dartmouth Park store. This agreement covers all order processes, payment requirements, cancellation provisions, liability statements, and the application of UK governing law. These terms apply to all customers throughout Dartmouth Park and nearby neighbourhoods who use our flower delivery services.
1.1 Product Selection
Customers can browse our collection of bouquets, plants, and gift items on our online store. Each product is described with detailed images, size, and pricing. Please note that, as flowers are a natural product, variations in colour and variety may occur depending on seasonal availability. All images are illustrative and intended as an indication of the delivered product.
1.2 Placing an Order
To order, add your selected items to the shopping cart and proceed to our secure checkout. You will be asked to provide customer information, the recipient’s delivery address in Dartmouth Park or the surrounding areas, the preferred delivery date, and any personalised message for card inclusion. Please verify that all details entered are accurate, as errors can affect successful delivery.
1.3 Order Confirmation
Upon receipt of your order, you will receive a confirmation message summarising your selection and delivery details. Acceptance of your order and completion of the contract occur only when we dispatch the goods to you or your chosen recipient. We reserve the right to decline any order in case of product unavailability or payment issues. Any declined orders will be notified and refunded in full.
1.4 Delivery Area
We deliver flowers to Dartmouth Park and designated nearby areas. Before completing your purchase, please enter the full delivery postcode to confirm coverage. If you inadvertently place an order for a location outside our delivery range, we will contact you and issue a refund as necessary.
2.1 Accepted Payment Methods
We accept payment by major UK debit and credit cards through our secure online platform. In some circumstances, we may also accept payment via bank transfer or other stated methods. All prices shown are inclusive of VAT where applicable.
2.2 Price and Payment Timing
The price payable is that displayed at the time your order is confirmed. Payment is taken at the point of placing your order. In the unlikely event of a pricing error, we will notify you and offer the opportunity to cancel the order or reconfirm at the correct price.
2.3 Payment Security
Our payment processing systems comply with industry standards to protect your personal and financial information. We do not store payment card details on our servers.
3.1 Cancelling an Order
If you wish to cancel your flower delivery order, you must do so as soon as possible. Due to the perishable nature of fresh flowers, cancellations are only possible if we receive your request before your order is prepared and dispatched. Once orders enter the delivery process or have been specially arranged, cancellations may not be possible. To request a cancellation, contact us using the details provided on our website.
3.2 Amending Your Order
Amendment requests, including changes to delivery date, address, or card messages, will be accommodated where possible if received before arrangement and dispatch. After this point, alterations may not be possible. Please contact our online Flower Delivery Dartmouth Park team promptly for any changes.
3.3 Returns & Refunds
Due to the perishable nature of flowers, returns are generally not accepted. If you are unhappy with the quality or condition of your delivered flowers, please notify us within 24 hours of receipt with photographic evidence. We will assess each complaint on a case-by-case basis and may offer a replacement or partial/full refund at our discretion.
4.1 Delivery Times and Dates
We make every effort to deliver flowers on your preferred date within regular business hours. Same-day or next-day delivery may be available for Dartmouth Park and nearby locations if orders are placed before the specified cut-off time. While we strive for timely delivery, exact times cannot be guaranteed as these may depend on external factors.
4.2 Recipient Not Available
If the recipient is unavailable at the time of delivery, our driver may leave the flowers with a neighbour, in a safe location, or in accordance with your delivery instructions. A calling card will be left to notify the recipient of the delivery location. If delivery is unsuccessful, we will attempt to contact the sender and/or recipient to arrange re-delivery when feasible. Additional delivery charges may apply for further attempts.
4.3 Force Majeure
We are not responsible for delays or non-performance arising from circumstances beyond our control, such as adverse weather conditions, traffic disruptions, or supplier shortages. In such cases, we will notify you and seek suitable alternatives where possible.
From time to time, certain flowers, plants, or packaging materials may become unavailable due to seasonal fluctuations or supply constraints. Where possible, we will substitute flowers with items of equal or greater value, maintaining the overall style and theme of your order. We will notify you if major changes are necessary, offering you the choice to accept the substitution or cancel for a full refund.
6.1 General Liability
Our total liability for any claim arising from your purchase shall not exceed the price paid for the goods that gave rise to the claim. We shall not be liable for any consequential loss, indirect loss, or business loss, including loss of revenue, profits, contracts, or goodwill, arising from the delivery or use of flowers.
6.2 Product Condition
We ensure all flower arrangements leave our premises in excellent condition, but we cannot be held liable for wilting or deterioration arising from failure to follow care instructions or delays after delivery is made. Flowers are a living product and may have a variable lifespan depending on environment and care provided after delivery.
6.3 Events Beyond Our Control
We shall not be responsible for any delay or failure to perform our obligations under these Terms & Conditions if the delay or failure results from events, circumstances, or causes beyond our reasonable control, as outlined in Force Majeure above.
We will use your personal information only for the purposes of processing your order, delivering flowers, communicating with you about products and services, and otherwise as described in our Privacy Policy. All data processing complies with current UK data protection laws and regulations.
All content, branding, images, and product descriptions displayed on our Flower Delivery Dartmouth Park website are the intellectual property of our business or used under permission by third parties. No content may be copied, reproduced, or distributed without our prior written consent.
These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising in connection with these terms, your use of the website, or any resulting transaction shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions from time to time to reflect changes in business practices, applicable laws, or technical developments. The latest version will always be available on our website, and the version in force at the time of your order will apply to that purchase.
If any provision of these Terms & Conditions is deemed unenforceable, the validity of the remaining provisions shall not be affected. Any failure by us to enforce any of these terms shall not constitute a waiver of that term.
If you have questions, concerns, or require assistance regarding these Terms & Conditions for online Flower Delivery Dartmouth Park, please consult the contact options provided on our website.
Note: These Terms & Conditions apply to all customers ordering flower delivery in Dartmouth Park and the surrounding areas via our e-commerce platform. Please retain a copy of these terms for your records. Thank you for choosing our Flower Delivery Dartmouth Park service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dartmouth Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dartmouth Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
